NITTA SUSAN GEORGE

Conducted inspections and testing products to ensure quality, safety, and compliance with industry standards.  Identified and addressed non-conformities in products or process and investigating root causes and implements corrective action.  Ensured the quality and standards for incoming raw materials and packaging materials.  Developed new products and adjusted existing recipes to meet consumer preferences.  Managed customer complaints regarding food quality, investigating and resolving issues to ensure customer satisfaction.  Trained staff on quality control procedures, food safety practices and proper handling techniques.  Maintain detailed records of inspection, tests and corrective actions.  Prepared reports and documentation for internal and external audits.  Collaborated with other departments to enhance product quality and process efficiency.  Ensured that products comply with food safety laws and regulations, including labelling requirements and nutritional information.  Evaluated the sensory attributes of food products, including taste, texture and appearance to ensure they meet customer expectations.