MEGAN QUADROS

• Managed and organized over 100+ customer and supplier documents, improving office efficiency and reducing document retrieval time by 25%. • Coordinated communication with over 70+ clients and suppliers via email and phone, ensuring smooth day-to-day operations and timely follow-ups. • Supported the preparation of 15+ business reports and helped organize 3+ client events, contributing to business growth and improved customer satisfaction. • Addressed customer payment inquiries, resolving 95% of issues within 48 hours, significantly enhancing customer satisfaction. • Provided professional and confidential administrative and secretarial support to the Manager, maintaining high standards of efficiency and discretion. • Prepared presentations, reports, and managed event coordination as required. • Maintained accurate and up-to-date records, files, and documents, ensuring they were easily accessible and properly organized.