DAN JEROME DCRUZ

Assisting customers with their credit card need. • Offering and promoting various card Service to customers. • Providing excellent customer service, addressing inquiries and resolving issues related to credit cards.

Customer database management • Addressing customer inquiries and providing catered solutions • Ensuring customer satisfaction • Lead generation through cold calling • Maintaining strong customer relationship with existing customer base • Organizing customer meetings to streamline team effort

Inspection and quality assurance of incoming goods • Managing inventory by conducting regular stock checks • Managing inspection and handling of returned/exchanged goods • Handling Ecoms orders and organization through the company app • Training junior associates on warehouse activities and safety procedures • Working with brands such as Pottery Barn, William Sonoma, Starbucks and more • Ensure stock is loaded in correct storage bays, following inventory-control protocols • Inspect machinery to determine need for repairs and ensure safety by regularizing maintenance • Proactively look out for safety hazards and report them to avoid accidents on the floor

Greeting and welcoming guests • Presenting the menu, suggesting daily specials, confirming orders, answering questions, and making recommendations • Creating the perfect atmosphere for all guests • Assuring quality service was delivered each time • Managing billing and settlements • Handling smooth guest departures to maximize satisfaction and loyalty • Assisted the rest of the F&B team in regular operations • Often worked in high-pressure scenarios while maintaining the quality of service