MOHAMMED ALI ABUZAIR

Greeting patients and visitors with a smile, To register with the doctor selected by the patient, • Answering calls, responds to inquiries and direct calls to the appropriate department, booking Appointments, maintains daily available Doctors records to assist the patient easily, giving top notch customer service. And solving patient's concerns, handling patient's with love. • Ensuring following the protocol of Front office instructed by the company

Meet personal targets and work towards meeting team targets. • Maintaining records of the conversation with the customer and analysis of the data Schedule Training Sessions. • Worked on extracting the data of the business. • Maintaining call query in the sheet to save the data. • Maintaining good customer relations. • Ensure following the customer service script provided by the company for uniformity. • Identify the needs of customers, resolve issues, and provide solutions. • Handled high volume of inbound and outbound calls of customers. • Maintaining 100% customer’s satisfaction. • Able to handle a rough and aggressive customer.

• Ensuring all documentation meets formal requirements and required standards. • Sorting, storing and retrieving electronic and hard copy documents on behalf of clients and industry professionals. • Producing document progress reports for senior managers. Conducting regular reviews and document audits. • Set up, copy, scan and store documents. • Create templates. • Manage requests for documentation. • File documents in physical and digital records and ensure appropriate storage. • Review and maintain the accuracy of the records, editing where necessary to ensure they are up to date.