Pukhrambam Parashmani Singh

Operational Oversight ● Handled a group of clients' daily operations related to the movement of local and international shipments (import-export), ensuring smooth movement of various items including general cargo, DG shipments, FMCG, pharmaceuticals, electronics, medical devices, machinery, etc. ● Oversaw seamless warehouse operations, including inbound and outbound shipments, customs clearance, inventory management, and storage optimization. ● Handled shipping documentation and coordinate customs clearance of import and export shipments. Process Optimization & Cost Control ● Improved key performance indicators (KPIs) such as order fulfillment accuracy and lead times. Contributed to improvements in Standard Operating Procedure (SOP). ● Chose efficient shipment modes, carriers and routes. Reviewed agreements with third-party transporters time to time. ● Partnered with regional and global shipping carriers to secure bulk rate discounts, enjoy corporate rates, combined with used of consolidated shipments reducing international shipping costs by 15%. Team Work ● Collaborated with the sales managers, finance manager, general manager to resolve any issues related to shipments, and optimize supply chain efficiency. ● Worked together with a team of more than 10 people including operations manager, key account executives, transporter, warehouse supervisor, and store keepers ensuring optimal team performance. Client Relationship Management ● Strengthened client relationships by improving service efficiency, leading to an increase in client satisfaction scores. ● Ensured 100% SLA compliance across all client accounts through regular performance tracking. ● Successfully resolved escalated client issues without delay. Financial Control ● Prepared invoicing files on time to assist finance department monthly billings to clients. ● Worked closely with finance team for payments related to customs duty, delivery order fees, port charges, petty cash etc.

i ● Controlling inventory movement & import-export shipments inside Jebel Ali Free Zone for assigned key customers through liaison with internal and external teams. Delivering & receiving shipments in time effectively without any error as per SLAs. ● Following approval process from finance department for high value import

● Played a key role in achieving growth in regional distribution efficiency, enhancing client satisfaction in the MENA region. ● Receiving purchase orders from customers and sub-distributors, acknowledging the order availability, entering sales orders into the system, checking with finance team to proceed. ● Ensuring accurate order is prepared and arranging shipments delivery on time. ● Strengthened client relationships through on-time order fulfillment, contributing to increased customer satisfaction. ● Collaborating with warehousing team to pick and pack orders, receive inbound shipments, arrange outbound shipments and manage storage of inventory. ● Contributed in managing inventory worth over $70 million of pharmaceutical, aesthetic and medical equipment. Tracked near expiry SKUs and processed RMAs for issues. ● Developed accurate inventory forecasts in coordination with the sales managers, leveraging past trends and market insights. ● Contributed in periodic inventory counts to ensure accuracy and alignment with ERP records. ● Issuing purchase orders, following up for approvals, ensuring prompt order of unavailable items from vendors. Coordination with vendors for import shipment preparations. ● Organized import-export shipments ensuring smooth execution by liaising with third-party shipping companies. ● Handled shipping documentation and letters of credit (LC). ● Collaborated with cross-functional teams, including procurement, sales, finance, regulatory, warehousing, and drivers to streamline operations management. ● Collaborated with the technical team for the timely testing, installation, and repair of equipment..

) ● Acted as the primary point of contact for clients, addressing inquiries, resolving and escalating issues related to shipments whenever necessary. ● Assisted sales managers in execution of the land, sea and air shipments across domestic and international routes, ensuring timely delivery. ● Compared and selected best rates from carriers and transporters. ● Coordinated with third party shipment insurance providers as per clients requirement. ● Monitored shipments from origin to destination, providing real-time updates to clients and stakeholders whenever necessary. ● Prepared and reviewed shipping documents, including certificates of origin, bills of lading, airway