NAHSHON NORONHA
About Candidate
Worked on projects developing a website to buy computer components, worked on azure portal apart from that worked in a 5-star hotel as an IT engineer where I handled guest calls and provided assistance to the guests as well as the users.
Education
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Experiences
Guest Support: Provided Technical assistance to guests, such as: Troubleshooting Wi-Fi issues, Assisting with device setup, • Providing General IT support: Property Management System (PMS) Support, Data Entry and Maintenance, User Training etc. • Hotel Applications: Microsoft Office, Opera, Touche, Adaco (Purchase Requisition), Global Protect (VPN), FortiClient (VPN), Cisco (CMS), AT-vision, EZ-Link, Fileserver, VICAS, 3C Payments. • Configured and maintained computer systems, printers, scanners. • Provided Technical support for hardware and software issues to end- users in a timely manner. • Installed, upgraded, and troubleshot software applications on multiple platforms. • Maintained inventory records of hardware components. • Collaborated with teams across multiple departments to achieve goals efficiently. • Ticketing Tool: Knowcross
End User Support: Troubleshooting Custom Printers used for Bag tag & Boarding pass Printers. Troubleshooting and Diagnose issues with Desktops, Network issues. Inventory and Maintaining Kiosk Machines. • Airline Applications: INDIGO, VISTARA & AIR INDIA. • Ticketing Tool: WAISL IT service desk portal
Monitor Interface system, Backup server, Application server. • Hotel Application: Opera PMS, Ecobillz, POS Ultra Plus, Onity, • Provide Assistance to local users in software as well as hardware issues. • Configured Access points, Cisco Switches. • Maintain a guest WI-FI Network and provide assistance to the guests. • Ticketing Tool: Manage Engine Service desk portal.
Skills
Creating and managing azure resources
Cabling and LAN troubleshooting.
Ability to work well within teams.
Ensuring accuracy and precision in troubleshooting
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