JEFFERSON LOBO

Oversee warehouse operations, inventory control, and order fulfillment for FMCG products, ensuring 100% compliance with UAE regulations. Manage stock levels using ERP & WMS systems, reducing discrepancies and improving order accuracy. Led and mentored a team of 35+ employees, optimizing workforce productivity and training staff on HACCP food safety standards. Coordinate fleet and distribution logistics to improve delivery efficiency, reducing turnaround time by 30%.

Managed full-cycle logistics for import and export shipments across GCC, coordinating documentation, customs clearance via Mirsal II, and freight operations. Negotiated with shipping lines and transport providers to secure optimal freight rates, manage transit schedules, and avoid demurrage and detention penalties. Prepared and verified all customs and export documents including invoices, packing lists, certificates of origin, SASO, ESMA, SGS/COC, and post-shipment paperwork. Handled logistics for high-priority shipments to Saudi Arabia, Qatar, and Iraq, ensuring compliance with GCC regulations and minimizing customs fines. Collaborated with inventory teams on quarterly/yearly stock audits, assisted in exit submission processes, and maintained timely document flow to ensure smooth operations.

Assisted in warehouse storage, inventory checks, and dispatch planning to optimize stock movement. Supported the implementation of FIFO stock rotation, reducing expired product loss by 20%. Conducted regular stock audits and assisted in ERP system updates to improve data accuracy. Ensured compliance with safety regulations and proper handling of FMCG products.

Managed vendor invoice entries, raised client invoices, handled petty cash, and tracked payment follow-ups for daily accounting. Organized internal documentation systems, managed correspondence, and prepared reports, briefing papers, and presentations for management. Liaised with clients, suppliers, and staff to coordinate meetings, travel, accommodation, and ensure seamless administrative operations. Maintained structured storage of paperwork and digital records to support efficient office workflow and compliance.

Sold individual and group health insurance policies, promoting value-added benefits like hospital cash allowance. Met and exceeded sales targets consistently, earning recognition for 100% quality service and customer satisfaction. Maintained accurate records of daily sales activities, submitted performance reports to management, and ensured pipeline visibility. Delivered client-centric policy advice and maintained long-term customer relationships through strong follow-up and service.

Handled all incoming calls and coordinated answering services while managing daily mail distribution and guest inquiries. Reported daily staff attendance to management and supported HR with documentation and internal communication. Managed front desk operations, including typing formal correspondence, scanning, filing, and maintaining administrative records. Ensured professional service delivery at the reception, supporting the hotel’s reputation for high hospitality standards.