Asha Jyothi

Installation & Configuration: Install and configure point-of-sale (POS) hardware (terminals, receipt printers, scanners, etc.) and software to ensure proper functionality across all systems. - System Monitoring: Regularly monitor POS systems to ensure they are working efficiently and effectively. Perform system checks and maintenance tasks to prevent issues before they arise. - Troubleshooting & Repairs: Diagnose and resolve issues related to POS hardware and software quickly and accurately to minimize downtime. Address any issues with transactions, payment processing, or system functionality. - Software Updates & Patches: Manage and apply software updates, patches, and version upgrades to POS systems to ensure they are secure, up-to-date, and feature-complete. - Data Backup & Recovery: Implement backup and recovery strategies for POS systems and associated data, ensuring data integrity and security. - Hardware Maintenance: Ensure proper maintenance and repair of POS hardware, coordinating with vendors for repairs or replacement of faulty equipment when necessary. - User Support: Provide technical support for POS users, troubleshooting problems with the system, network connectivity, or other related IT issues via phone, email, or in person. REEF Technology / IKCON Restaurant LLC Senior POS Specialist & IT Support - Network Configuration: Ensure that POS systems are properly connected to the network, including setting up wired and wireless connections and addressing any network connectivity issues that could affect transactions. - Security & Compliance: Implement and maintain security protocols to protect sensitive customer and business data, ensuring compliance with PCI-DSS and other relevant regulations. - System Integration: Integrate POS systems with other business applications (inventory, accounting, etc.) to streamline operations and ensure data flows correctly between systems. - User Training: Train staff and users on proper use of POS systems, including troubleshooting basic issues and maintaining system security and integrity. - Performance Monitoring: Regularly monitor POS systems’ performance, ensuring that transactions are processed smoothly and efficiently. Identify and resolve performance bottlenecks. - System Improvements: Continuously assess the POS system for potential upgrades or improvements to enhance functionality, user experience, and operational efficiency. - Troubleshooting Reports: Generate regular reports on system issues, identifying trends, and providing solutions for recurring problems to improve system reliability. - Vendor Management: Coordinate with POS hardware and software vendors for technical support, troubleshooting, system upgrades, and procurement of new equipment. - Supplier Liaison: Work closely with suppliers and manufacturers for equipment maintenance, repairs, and replacement, ensuring minimal disruption to business operations. - Documentation: Maintain accurate records of all POS system configurations, changes, troubleshooting steps, and solutions. Keep an inventory of all hardware and software used in the POS systems. - Incident Tracking: Document and track all service requests and incidents, ensuring that issues are resolved in a timely manner and providing updates to stakeholders. - Reports & Analytics: Generate regular reports on POS system performance, incidents, and user feedback to assist management in making informed decisions on system upgrades or improvements. - Cross-Department Collaboration: Work with sales, operations, and management teams to identify POS-related needs and provide solutions to improve workflow and operational efficiency. - Project Support: Assist with POS-related projects, including system upgrades, new installations, and the roll-out of new hardware and software. - Problem-Solving: Collaborate with the IT department and other stakeholders to develop and implement solutions for any complex POS-related issues. - Purchase Order Management: Created and managed Purchase Orders (POs) within the F&O system to ensure accurate procurement and inventory control. - Accounts Payable Reporting: Generated and maintained detailed AP reports, tracking outstanding liabilities and providing timely financial insights to management. - Invoice Processing and Posting: Processed, posted, and verified vendor invoices in the system, ensuring accuracy and compliance with internal policies. - Payment Application: Applied payments to vendor accounts, ensuring proper allocation and timely settlement of invoices. - Vendor Reconciliation: Conducted regular vendor account reconciliations, resolving discrepancies and ensuring the accuracy of financial records.

Equipment Installation: Install, configure, and set up new equipment or systems at customer sites, ensuring they meet the required specifications. - System Integration: Integrate new systems with existing infrastructure, ensuring smooth data flow and compatibility between hardware/software components. - Testing & Commissioning: Perform testing and calibration to ensure equipment is functioning correctly after installation, making adjustments as needed. - Routine Maintenance: Conduct regular maintenance and inspections of equipment or systems to ensure they operate efficiently and meet performance standards. Microland India Pvt Ltd - Troubleshooting: Identify and diagnose faults or issues with systems, equipment, or machinery. Use problem- solving skills to find and implement solutions. - Repairs: Perform repairs on malfunctioning equipment, replacing defective parts, and making adjustments to restore equipment to working order. - Preventive Maintenance: Implement and follow preventive maintenance schedules to reduce downtime and increase the lifespan of equipment. - Customer Assistance: Provide technical support to customers, answering questions, providing troubleshooting guidance, and addressing any concerns regarding equipment operation. - Remote Support: Offer remote troubleshooting or support for systems, using remote monitoring tools and communication systems to assist clients. - On-Site Support: Provide on-site support when necessary, including equipment repair or system optimization. - Fault Diagnosis: Use diagnostic tools and techniques to determine the root cause of problems, whether related to hardware, software, or network connectivity. - Performance Monitoring: Continuously monitor system performance, checking for any anomalies or inefficiencies, and recommend improvements or corrective actions. - Service Reports: Maintain accurate records of maintenance and repair work, including the nature of the issue, the parts used, and the steps taken to resolve it. - Service Logs: Keep logs of service calls, providing detailed descriptions of problems and solutions, to inform future service efforts and help in continuous improvement. - Installation Reports: Document the installation process, confirming that all equipment is set up correctly and performing as expected. - Customer Training: Train customers or operators on how to properly use and maintain the equipment or systems,