Alfred Sabu Varghese

Operation Leadership • Focus on optimizing operations, improving customer experiences, and driving growth through strategic initiatives in both divisions (Real Estate and Gold). • Customer Issue Resolution- Actively resolved customer-related issues, ensuring timely and effective solutions. • Performance Reporting - reports on property performance, transaction status, and market trends for real estate agents, and deliver detailed updates to customers in the Gold Retail division. • Client Relationship Management in both divisions. • Team Collaboration: Work closely with agents, marketing teams, and other stakeholders to align efforts, improve service delivery, and ensure the company's objectives are met.

Supports the smooth functioning of daily operations. • Overseeing project timelines, ensuring resource allocation, coordinating with engineering teams, managing budgets, and ensuring adherence to safety and regulatory standards. • Assist in process improvement initiatives, supervise junior staff, handle client communications, and ensure that projects are completed on time and within scope.

• Preparing daily operation schedules, reports, and data. • Ensure operational delivery efficiency and logistic coordination, being effective and providing solutions to meet customer requirements. • Support sales team including quotation, documentation, and arranging concrete supply. Prepare sales analysis and reports. Maintain good working relationships with customers, internal employees, suppliers, vendors, etc. • Create a daily concrete schedule and make sure we have the required personnel and vehicles for the day-to-day operations. Responsible for making sure of the day-to-day operations of the concrete plant, coordinating with the operation team

• Managed marketing efforts for ISO and other quality certifications, serving a substantial client base across the Middle East. Successfully secured major clients, including Sohar Steel, Oman Aerosols, Spraycontec (Qatar), and Fujairah Airport. • Deal with the marketing of ISO and other quality certifications. Responsible to inspect and certify PLC and SCADA units before they were installed on sites. • Maximize every sales opportunity and build long-term business relationships with all our customers. • Build and maintain healthy business relationships with customers by providing timely and appropriate service and products Execution with the approved business plan. • Monitoring all customers’ related activities like the financials; logistics, and technical.

• Served as Instrument Supervisor for gas systems during the shutdowns of Trains 7, 5, 1, and 2. Responsibilities included removing and replacing instrument valves and cables, calibrating valves, performing stork checks, and conducting loop checks for valves.