Yankeeta Panchal

Role: Mumbai, India •Managing Advance Customs Manifestation for 5 countries - Europe, Japan, Great Britain, South Africa & China. •Co-ordinating with different teams and front office colleagues to get the mandatory details and submit it to the customs. •Taking timely follow ups to ensure missing details are received prior manifestation to avoid delays and customs fines. •Handling emails and escalations on priority. •Maintaining TAT for Customs submissions and email responses. •Trained new colleagues with the process and resolving their queries. •Handled documentation of customers shipments prior the Verify Copy is issued to the customer Achievements: •Received appreciation from Stakeholders. •Got an opportunity to be a part of an Agile project and successfully accomplished it.

Handling General and Complaint Emails of UK customers for Energy Products - Home. Assigned role of Subject Matter Expert (SME) to train new team members with the process and supporting them with their queries. •Ensuring correct resolution provided to the customers. Taking regular follow ups within given timescale. •Handling escalation emails from customers and resolving their issues. Achievements: •Received appreciation emails from Customers. •Received recognition from Managers for maintaining the quality performance every month and meeting the set KPIs.

•Coordinating with the team for the product deliveries & scheduling installation service and the maintenance orders. •Monitoring the inventory levels and place orders with vendors to meet the projected sales and deliveries. •Maintaining detailed, accurate and up-to-date client files. •Attending the queries and provide suitable solutions to the customers on calls & emails. •Preparing quotations and providing the product information. Achievements: •Received appreciation from the Manager and customers.