GOVIND SINGH

Develop and analyze pricing models using data from various sources to improve pricing accuracy and competitiveness. Monitor market trends and competitor pricing strategies, ensuring alignment with industry shifts. Recommend and implement pricing strategies that align with business goals and enhance profitability. Collaborate with sales, marketing, and finance teams to maintain pricing accuracy across departments. Prepare detailed pricing reports and present actionable insights to management for strategic decision-making. Conduct margin and profitability analysis for existing and new products/services to optimize revenue. Support the implementation of pricing changes across multiple departments to ensure smooth transitions.

Analyzed data from virtual event platforms using Power BI and Tableau to generate business insights. Developed logic for comprehensive virtual event report generation. Designed advanced Excel reports and dashboards to synthesize and interpret event data. Identified trends and opportunities through detailed report analysis.

Analyzed support ticket data to identify trends, improving troubleshooting for WD drives and My Cloud products. Created visualizations and reports on key metrics and customer satisfaction. Organized system performance data to pinpoint hardware and software issues. Streamlined data collection and reporting, enhancing feedback management. Collaborated with tech teams to detect patterns and anticipate system issues. Applied analysis techniques to refine troubleshooting procedures. Conducted comparative analyses to optimize support strategies and customer satisfaction. Used data insights to improve problem-solving while maintaining top technical support. Collected qualitative feedback to complement quantitative data for a full issue view. Supported data-informed decision-making in the technical support team.

Analyzed users issues to identify patterns and optimize Windows OS performance. Generated reports on system diagnostics and user feedback for process improvements. Assisted in collecting large datasets to enhance user experience and resolve technical issues. Collaborated with teams to implement data tracking processes, increasing data accuracy. Resolved client requests related to Windows remotely, improving system functionality. Managed configurations, group policies, file sharing, and network communication. Implemented security patches, OS upgrades, and backup policies for enhanced security. Monitored system performance, promptly addressing security and usability concerns.