Digital Customer Service Associate

Job Description

Teleperformance India is looking for a customer-focused Digital Customer Service Associate to provide exceptional support through chat, email, social media, and other digital communication channels. The role requires strong communication skills, problem-solving abilities, and a commitment to delivering outstanding customer experiences. The associate will handle customer inquiries efficiently while maintaining quality and productivity standards. This position is ideal for individuals who enjoy helping customers in a fast-paced, technology-driven environment.

Key Responsibilities:

Respond to customer inquiries through chat, email, and digital platforms.
Resolve customer concerns while ensuring high satisfaction levels.
Maintain accurate records of customer interactions and case updates.
Escalate complex issues to relevant departments when necessary.
Meet daily productivity, quality, and response time targets.
Follow company policies, client guidelines, and compliance standards.
Build positive customer relationships through professional communication.
Stay updated on products, services, and process changes.
Collaborate with internal teams to resolve customer issues efficiently.
Participate in training sessions and continuous improvement initiatives.