Patient Relations Officer

Job Description

New Mowasat Hospital is looking for a Patient Relations Officer to enhance patient satisfaction by providing exceptional customer service and resolving concerns efficiently. The successful candidate will act as a liaison between patients and hospital departments, ensuring a positive healthcare experience. The role requires strong interpersonal skills, empathy, and problem-solving abilities. Candidates should be committed to maintaining service excellence and supporting the hospital’s patient-centered care philosophy.

Key Responsibilities
Welcome patients and assist with inquiries and service requests.
Handle patient complaints and resolve concerns professionally.
Coordinate communication between patients and hospital departments.
Assist patients with appointments, admissions, and discharge processes.
Collect patient feedback and prepare service improvement reports.
Educate patients about hospital services and procedures.
Ensure patient confidentiality and compliance with privacy regulations.
Support patient satisfaction initiatives and quality improvement programs.