Back-Office Operations Associate

Job Description

The Back-Office Operations Associate supports business operations by handling administrative processes, data management, transaction processing, and documentation. The role requires accuracy, attention to detail, and the ability to manage multiple operational tasks while meeting service-level agreements (SLAs).

Key Responsibilities
Process customer transactions accurately.
Verify business documents and records.
Maintain operational databases and reports.
Resolve data discrepancies and exceptions.
Ensure compliance with company procedures.
Support quality assurance activities.
Coordinate with internal departments for issue resolution.
Meet productivity and service quality targets.